I find these tips REALLY helpful...not in the heat of the moment, but, posted on the fridge, I read them constantly...the one most needed that day always jumps out at me...
The following list is taken from the book Natural Family Living by Peggy O'Mara of Mothering Magazine.
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Alternatives To Punishment
Copy this list and post it where you can see it, as a constant reminder.
Use positive reinforcement.
Create a positive environment.
Say yes as much as possible.
Save no for the important things.
Use natural consequences.
Use logical consequences.
Use restitution.
Leave it up to your child.
Compromise.
State your expectations, and get out of the way.
Give specific instructions.
Give a reason.
Offer help.
Give a choice.
Redirect your child.
Remove your child.
Make positive statements.
Give in occasionally.
Give your child time to agree.
Simply insist.
Make rules.
Ignore some behavior.
Avoid nagging and threats.
Distract your child.
Use humor.
Make it a game.
Be willing to admit your mistakes.
Stop and think before you act.
Don't make a big fuss over little things.
Stick to routines.
Don't hurry your children too much.
Get to the root of the problem.
Correct one behavior at a time.
Give yourselves time.
Use the golden rule.
Model appropriate behavior.
Think of your child as an equal.
Always keep your love for your child in mind.
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And the list doesn't stop here. If you have some great tips and ideas, PLEASE share!!!